Questions



General

Check as follows on the question you may have for Yedpay!

Yedpay is an authorised system integrator of Alipay, Unionpay and other payments platform that makes it easy to accept payments in your stores or online. With Yedpay, you no need to source from different payment providers, a single account provides everything you need to start accepting payments today.
At the moment, we offer Alipay Spot Payment, Unionpay UPOP, Unionpay POS solutions, and we are hurry to launch other gateway soon.
Merchants in Hong Kong can accept Alipay, Unionpay. While global merchant can accept Unionpay Only.
Yes, we care a lot about your data security. we have the highest level (Level 1) of PCI DSS certification. The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.

Pricing

This pricing includes all of our great features and unlimited access to our support teams. The transaction fee will be charged on all successful transaction. There are no monthly fees, and you only pay for what you use -- there’s no minimum processing amount. There is no set up costs, non any monthly fee.
Yes, some gateways do have minimum settlement amount. For example, Alipay minimum settlement is 800HKD (lower limit).
Only local currency is available to be settled in each country or state.
Are you business processing more than HKD 1 million per month? See what we have to offer your business, Give us a call at (+852) 5977 0850 or drop us an email at cs@yedpay.com to start the discussion.


Alipay logo

Alipay Spot Payment

Check as follows on the question you may have for Alipay!

Alipay Barcode Payment is based on smartphone technology which contains three products, they are custoemr scans static Merchant QR code, customer scan dynamic Merchant barcode and merchant scans customer's wallet products, merchant shops can be easily accept Alipay account by using these services whereby using smart device like phones or tablet.
In off-line mode, a single payment must be under 50,000 RMB. The amount of a whole day payments must be under 50,000 RMB. The amount of a whole month payment must be under 200,000 RMB.
In on-line mode, a single payment must be under 300,000 RMB.
If the off-line limit is reached, the payment will be switched to on-line mode, which means buyers should input payment password in their Alipay wallets to confirm the trades.
The default refund period is within 90 days since payment finishes.
No we do not support partial refund.

Merchant Account Opening

You will need to fill in company information, bank account information and upload documents such as company business registration, Company certificate and photos of your shops. Once you've submitted the information, Alipay will complete your company verification at 7-10 days.
Yes, according to Alipay merchant management requirements, these information are required in order for Alipay to provide you services.
Normally it will take 7-10 working days. Please make sure your contact person is available for the call verification.

Please check your contact person email address for the notification email. You may send email to cs@yedpay or contact us to check your status.
You can use your master email to login and change the company information.
If unfortunately, you failed in the qualification certification, the reasons could be 1)The documents you submitted are not correct; 2)Your business is out of our cooperative fields, please refer to Alipay Service Terms and Conditions - Cross-Border Payment Addendum .
Please kindly try to apply again.

Payment Detail

You can download our Yedpay Apps
''' android or IOS to receipt payment directly from your customers . Customer will pay in real time via their Alipay account in RMB by checking out on your websites with Alipay. Alipay will convert the amount to foreign currency (FX) and settle to your company’s bank account once the accumulated to-be-settled amount reaches or exceeds 800 HKD.
Alipay will deduct the service fee directly upon each payment and transfer the rest amount to your receiving bank account in HKD.
Please provide the complete information of your updated bank account and send it from your registered Alipay account email address to cs@yedpay.com. Please provide bank code, branch code and account number for HK local bank.
We are sorry that you might contact the wrong service center. Our Alipay service is for overseas merchants who collect payments from Chinese customers to apply Alipay Payment Services. For individual customers, please contact: China: 95188 Overseas: +86-571-95188. For Taobao customers, please contact Taobao customer service: Hong Kong(00852): 22155300 Taiwan(00886): 02-77063088 Singapore (0065): 8001886018 Malaysia (0060): 1800815783 Other regions: (+86) 571-88158198 For AliExpress customers, please contact AliExpress Customer Service:
No, merchant is not allow to charge their transaction fee on customer.

Settlement

Once your accumulated to-be-settled payment amount reaches or exceeds equivalent amount of 800 HKD, the total amount of fund will be transferred to your receiving bank account which might take 1 working day. You may check the settlement record under My Alipay - My Transaction - Settlement Info.